Last updated 10 November 2026. Plain-English terms for marshtown.com and the upgrades shop.
Who we are
Marsh's Dog Sanctuary (marshtown.com) is run by the creator of on Instagram, in the UK. Contact us by Instagram DM to or through our Ko-fi page.
The sanctuary
- It's free and just for fun. The dogs, buildings and town are virtual. No real animals are cared for here, and money spent here doesn't go to an animal charity.
- New dogs and changes appear when we update the site, usually with each new video, not straight away.
- We pick the closest look we have to the breed you comment. We can rename, change or remove anything that's rude, offensive or breaks Instagram's rules.
- We may change, pause or stop the sanctuary, the website or the videos at any time.
Upgrades (collars, hats)
- Upgrades are cosmetic only. They change how your dog looks on this website and nothing else: no extra features, no real-world item, and no say in the votes. Gold and silver collars can't be bought.
- Payment is handled by Ko-fi, and their terms apply to the payment itself.
- Put your Instagram @name in the Ko-fi message, and make sure you already have a dog in the sanctuary (follow and comment your breed first).
- We add upgrades with the next sanctuary update, normally within a few days and always within 14 days.
- An upgrade stays on your dog for as long as the sanctuary is running.
Refunds
- Upgrades are digital content. When you buy, you ask us to add yours straight away and agree that you lose your 14-day right to cancel once it has been added. After that we don't give refunds for changing your mind.
- We will refund you in full if we can't add your upgrade within 14 days (for example, we can't find your dog, or your @name was missing and we can't reach you), if it doesn't appear or work as described and we can't fix it, or if we close the sanctuary within 30 days of your purchase.
- To ask about a refund, DM with your Ko-fi receipt.
- None of this affects your legal rights as a consumer.
Under 18?
Please ask a parent or guardian before buying anything.
Your name and privacy
When you join, we show your public Instagram username, your breed and what your dog is up to. This site doesn't ask for or store any other personal details, and payments are handled by Ko-fi under their privacy policy. Want your dog removed? DM and it goes home.
We count visits with Cloudflare Web Analytics, which uses no cookies and doesn't identify you.
Read our full privacy policy.
Changes to these terms
We may update these terms. The version on this page when you buy is the one that applies to that purchase.
